From the President’s Desk

Submitted by: Pam Cochran

Daily, healthcare systems are asked to deliver high quality services consumers deserve and have come to expect. Quality professionals are often the bridge aligning industry standards for excellence and current practice.  Whether it is the cost of an inpatient bed day of care, the rate billed for an X-ray procedure, charges for analyzing patient safety data, quality control audit expenses, or any number of health-related expenses, consumers must see the value for the hard-earned dollar spent.

So, I questioned myself.  While $65 is a substantial amount of money, I wanted to know what will $65 buy in 2018?

Here is what I found. According to howmuchisit.org, the average cost for monthly cable TV is $64, a 6.5-gallon palm tree runs around $65, and the usual cost of dinner out for 4 costs……. you don’t want to know!  One amazing value I did find was the cost of a yearly membership to the Arkansas Association for Healthcare Quality (AAHQ).  For $65, healthcare quality professionals join a group of caring individuals working diligently to promote quality through education and offering professional growth opportunities.

Joining a professional organization such as AAHQ as so many benefits for membership.  On their blog site, 4C Technologies has identified 10 advantages to partnering with professional organizations.  The reasons include:

• Broadening your knowledge
• Taking charge of your career
• Strengthening your resume
• Enhancing your network
• Building leadership qualities
• Mentorship
• Friendship
• Giving back to the community
• Creating strength in numbers
• Inspiration and motivation

Aside from these important 10, I can think of so many more and you will too once you join us.  Today, I encourage you to join, sponsor a membership for a valued colleague, seek organizational support to pay for employee memberships, or pay your yearly dues.  You will find more information at www.Arkahq.org or by calling 501.224.7878.

 

Message from the Past President

Happy New Year Everyone,

I would like to begin by congratulating Pam Cochran who assumed the role of AAHQ President on January 2nd 2018. Pam has added some members to the board and the new team is already working on education plans for the 2018 conference. Welcome Clayton Leigh, Steve Chasteen and Justin Villines!

Congratulations also to Beth Schooley who was elected in November 2017. Beth will be President-Elect for 2018 and will become the AAHQ President on January 2, 2019.

A sincere thank you to all AAHQ board members! The board did a wonderful job in 2017 and I want to express my sincere thanks to each of them. Being on the board is a voluntary commitment that can often involve doing work for their AAHQ role on nights and weekends. This commitment to the association and its members is very much valued and appreciated. Thank you all!

I hope you are all doing well after the holidays. And hopefully staying clear of the flu. I know a lot of people have been affected by it this year, and it has been more significant than in recent years.

Kind regards to all,

Teresa Jeffus, RN, BSN, CPHQ, CPPS
AAHQ Past President

Meet our new Board Members

Clayton R. Leigh, MSN, CPHQ, is the current accreditation coordinator at Central Arkansas Veterans Healthcare System (CAVHS). He has worked with many AAHQ members during the past 12 years at both CAVHS and Conway Regional Healthcare System. Mr. Leigh looks forward to optimizing both his journalism degree and quality nursing experience as the Communication Team Lead. He and his wife, Katii, have three children and live in Conway. Together, they enjoy coaching and watching their children’s sporting events, cookouts, and the outdoors.

 

Steve Chasteen is a registered nurse with more than 23 years of experience in health care, nursing, and quality improvement. He has held leadership roles in a variety of health care settings, providing him first-hand knowledge of the needs, challenges and opportunities facing health care institutions and clinical practices. Steve earned his bachelor’s and master’s degree in nursing from the University of Arkansas for Medical Sciences, and he holds the Certified Professional in Healthcare Quality (CPHQ) credential.

Steve serves as Director of Practice Transformation at Arkansas Foundation for Medical Care (AFMC), and is responsible for leading and managing the patient-centered medical homes practice support team, Health IT/EHR incentive team, the Accountable Care Organization practice support team, and the Arkansas Medicaid Inpatient Quality Incentive Program. Steve has experience leading and supporting the CMS Quality Innovation Network Quality Improvement organization (QIN-QIO) work in Arkansas. Steve has presented his work on  “Maternal and Infant Health” and  “EHR Barriers to eCQM Extraction and Best Practices” at Centers for Medicare and Medicaid Services Quality Conference, and published in the Journal of the Arkansas Medical Society.

 

Justin Villines, MBA  is an Arkansas native. He is the Health Information Technology (HIT) Policy Integrator with the Arkansas Office of Health Information Technology working with SHARE on HIT strategies and initiatives throughout Arkansas. He also teaches Financial Management, Healthcare Management, The Hospital and Community and Health Policy and Issues courses as an Adjunct Associate Professor at Webster University  and Park University at their Little Rock campuses. In his previous roles with the University of Arkansas for Medical Sciences he has worked on PCMH transformation, published 7 Patient Centered Medical Home (PCMH) teaching modules for the UAMS Family Medicine Residency programs and as a quality assurance coordinator, evaluating performance improvement requirements for The Joint Commission and The Centers for Medicare & Medicaid Services. He brings a wealth of knowledge in HIT, Practice and Hospital Workflow Analysis,  Practice Transformation, Quality Assurance, Facilitating Health Information Exchange and contributing to and leading Arkansas Health Transformation coordinating efforts. Serving in the US Army for 8 years with two tours in Iraq, he attended the University of Central Arkansas at Conway and received a Bachelor of Science degree in Management and a Master Degree in Business Administration with emphasis in Healthcare Management from the University of Phoenix. He is presently working on his DrPH in Public Health – Community Health Promotion and Education at Walden University.

 

Professional Development Round-up

Submitted by: Lynnette Jack

CPHQ Review Course Recap

AAHQ presented CPHQ Review Course licensed through NAHQ on December 7-8, 2017, with returning instructor Nancy Claflin. Fourteen attendees learned about the CPHQ Exam and reviewed areas that are essential to the profession and the certification. It was a great group with ample opportunities for networking and learning!

Here’s some feedback from attendees:

“This was one of the best review courses I have ever attended. You all did a great job at selecting the instructor! I learned so much. Please express my appreciation to the AAHQ team for allowing this opportunity.”
Nikki Wallace, BSN, RN, Quality Specialist, Arkansas Hospital Association

“This class was fantastic!! You all did a wonderful job making those 2 days enjoyable and educational. I look forward to more AAHQ events!!”
Gretchen Somer, MSN/Ed, RN, Risk Management Coordinator, UAMS Medical Center

Another CPHQ Review Course will be held in late 2018 and don’t forget that exam reimbursement is available for members. Good luck on the exam to all the attendees!

2017 Fall Education Conference

The Professional Development Team worked hard to include a wide variety of topics. The team’s approach shared a story of a patient experience through a cancer diagnosis, information on shared governance: why it’s important and how it can impact quality within an organization, and current medication safety initiatives throughout the state of Arkansas.

External Relations Update

Submitted by: David Vrudny

CMS Hospital Compare Update

In December 2017, The Centers for Medicare and Medicaid Services (CMS) updated the Hospital Compare website (https://www.medicare.gov/hospitalcompare/search.html). This includes the latest update of which hospitals were determined to receive Hospital-Acquired Condition (HAC) penalties for fiscal year 2018 as well as new star ratings. The American Hospital Association has stated that “…we remain concerned that an overall hospital star rating oversimplifies the complexity of care delivery and is over-reliant on a set of measures that are flawed and were never strategically chosen to create an overall single star rating that is reliable and representative assessment of hospital quality.”
Source: Hospital Compare Update to Include New Start Ratings, HAC Payment Penalties. (2017, December 14). American Hospital Association Quality Advisor, 1-3.

Stroke Education Classes Sponsored by the AR Department of Health

Are your hospital staff interested in becoming certified as Advanced Stroke Life Support (ASLS®) providers? These classes are very hands-on and interactive. They provide education on the latest evidence-based guidelines on acute stroke patient care and treatment for EMS, nurses and physicians. The registration fees are being paid for by the AR Department of Health. Upon successful completion of the class, the learner receives a credential as an ASLS certified provider. Educational credit is provided for EMS and nurses. Please check out this web page on Facebook (and like it for updates!) for registration information on ASLS across the state posted by the ASLS Training Center Coordinators: https://www.facebook.com/ArkansasASLS/ . For more information on the ASLS program, please visit this web page: http://www.asls.net/ or contact David Vrudny with the Arkansas Department of Health (David.Vrudny@arkansas.gov).

Membership Services Update

Submitted by: Karen Donaldson

Member Spotlight: Sammie Cribbs, MSN, AGCNS-BC, APRN

Sammie is currently Chief Nursing Officer/VP-Clinical Services Patient Care & Quality for North Arkansas Medical Center in Harrison. She has been in this position since 2014, prior to that being Director of Nursing with emphasis on improving Quality. In 2011 she initiated the Clinical Documentation Improvement program and has been moving forward from that point. Her education consists of an Associate of Science in Nursing-Louisiana Tech University, Ruston LA; Bachelor of Science in Nursing-Northwestern State University, Natchitoches, LA; Masters of Science in Nursing-Adult Health/Geriatric Clinical Nurse Specialist-Arkansas State University-Jonesboro. Sammie says her “entire nursing career has been focused on improving quality. Quality care at the bedside is the first step to enhancing patient outcomes. Each member of the healthcare team is part of the quality that is provided.”

Ms. Cribbs entered into the quality field to help people. Her goal everyday is to come to work and help someone. Her quality philosophy: The Institute of Medicine defines health care quality as “the degree to which healthcare services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge.” Quality is constantly changing and evolving. To enhance quality in a very dynamic environment it is essential that we remain adaptable and open to change. To do this, we must focus on data driven decisions to drive the focus of quality in the direction necessary to promote optimal outcomes. Quality is not just focused on patient outcomes, but rather a comprehensive approach to achieving the desired outcomes! When we measure quality, we learn so much about our environment and how powerful the team can be to impact outcomes! Quality is fun!

Also a member of AONE and ACHE, she enjoys giving back to the community and spending any time possible outside-hiking, horseback riding, boating, or riding ATVs. Some of her community activities include: 2014-present Board Member for North Arkansas Partnership for Health Education; 2018-2020 Advisory Board for College of the Ozarks Nursing Program; 2017 Examiner for Arkansas Governor’s Quality Award; 2017 speaker/presenter for Women of Distinction-Harrison, AR; 2016 Panel speaker for Boone County Town Hall meeting on underage drinking; and Participation with various community events for fundraising 5Ks, galas, and Christmas projects. Overall, a very busy lady!

Ms. Cribbs values her AAHQ membership for its networking opportunities. “Networking in quality is vital to learn about what is happening in other areas, and learn from other successes! There are wonderful conferences that are offered, with incredible education opportunities. AAHQ provides a support system to continue to enhance quality through a variety of ways!” AAHQ promotes professional development through collaboration. Professionally these opportunities expand working knowledge and access to information for utilization in various situations.

AAHQ is proud to have Sammie among our membership!

Distinguished Member Spotlight

AAHQ has two special member recognition awards: the MEMBER OF THE YEAR, and the DISTINGUISHED MEMBER. Usually one of each is awarded annually. However this year, as a one-time event, that was changed to something that is unprecedented in our history. No Member of the Year was given, but THREE Distinguished Members were recognized for their lifetime contributions to the profession of Quality and support of the national and state quality organizations and our membership. These three members were recognized and awarded a plaque at the Fall Conference on October 27, 2017.

Sandy Grinder, MSN, RN, CPHQ, began her healthcare career as an LPN in 1973. Since then she has dedicated herself to growing and learning continuously and expanding her professional horizons. She received her BSN at U of A Fayetteville, and her MSN at the University of Phoenix. She became a CPHQ in 1992, a VHA Certified Coach/Mentor Fellow Level in 2012; was board certified as a nurse executive advanced through ANCC in 2013; and also is working on a presentation of projects to complete her VHA Lean Six Sigma Black Belt Certification.

She has had a multifaceted career in Healthcare Quality, from working for physician practices, to AFMC, to Rogers Memorial Hospital, Saline Memorial Hospital to her present position at the VA as the Associate Nurse Executive /Operations (since 2007).

She has received numerous nursing and quality-related awards, including most recently, the Claire Glover Distinguished Member Award from NAHQ in 2013, and in 2017, she was recognized in the Inaugural Great 100 Nurses of Arkansas Celebration.

She has been an active at the Board level in NAHQ, serving on the Nominating Committee and served a 3-year term as Secretary/Treasurer. She has also served a number of years on the AAHQ Board, has been president 3 times (each of these is a 3 year commitment). She has also done numerous presentations and articles related to quality. She is the epitome of what can be accomplished through dedication, hard work, and perseverance. Congratulations, Sandy!

Phyllis Dorrough, M.A., RNP, CPHQ, is Program Manager/Nursing Education System Nursing Development for Baptist Health, and has been very active in healthcare Quality and Patient Safety since 1997. She joined the AAHQ Board in 1998. She has been President 3 times as well as serving in all positions on the Board at least once. She has been very active in NAHQ and in AIPE, completing training as a Certified Lean Six Sigma Coach and becoming a Six Sigma Black Belt. She has served and continues to serve as a Senior Examiner and Judge for the Arkansas Institute for Performance Excellence (Governor’s Quality Award). On the national level, she served on the NAHQ Awards Team in 2007, 2014, 2015, 2016, and 2017; and was elected to the Nominating Committee for 2008-2010, where she developed a scoring tool for nominee selection to provide an objective assessment of candidates. In 2005, Phyllis was the recipient of the HQF Career Development grant to attend the national conference. In 2011, she was instrumental in submission of the application for, and receipt of, the Governor’s Quality Award for Baptist Health Rehabilitation Hospital. She served as a presenter, educator, mentor, coach, and team member in many different areas of the quality arena and has been dedicated to promoting patient safety over the scope of her career. Most recently, she was AAHQ president in 2016. Congratulations, Phyllis!

Karen Donaldson, MT(ASCP), CPHQ, our 3rd Distinguished Member, has worn many hats in healthcare since beginning her career as a medical technologist in 1972, moving into infection control in 1976. After 16 years as a laboratory director, she moved on to Quality, Safety, Patient Safety, Risk Management, and Compliance for 23 years at Drew Memorial Hospital in Monticello, and is currently Chief Operations Officer at Delta Memorial in Dumas for the past 5 years, where she has oversight of all these same departments, as well several other ancillary and support services. She is passionate about healthcare quality and patient safety.

She has been active in AAHQ since around 1995 and has been president 2 times (a 6-year commitment). She has held every other position on the board and says the hardest ones are the newsletter (communications) and education (conference planning). She has served at the national level on the Awards Team 2 years, participated in panel presentation and exhibits, and on the Leadership Council. She served as a Senior Examiner on the Governors Quality Award (AIPE) for over 13 years and as lead examiner. She also wrote the applications for Drew Memorial as they won different levels of the Governor’s Quality Award. She has written articles and made presentations on quality and was a founding member of a multi-industry quality organization in Southeast Arkansas called SEAQUIN (Southeast Arkansas Quality Initiative), sharing and teaching quality principles to education and industrial sites throughout the 1990s in south Arkansas. She is active in the community, in the Desha County Health Improvement Coalition, is a member of the Board for the Drew County Extension Clubs, loves gardening, is a Master Gardener, loves reading, cats, and painting with oil and acrylics; currently studying watercolor and pastel painting. Congratulations, Karen!

Finance Action Team Report

Submitted by: Lynnette Jack

AAHQ was so pleased to sponsor the Fall Education Conference in October 2017 and the CPHQ Review Course in December 2017. Financially, both events realized a small profit which will enable AAHQ to provide on-going support for the mission of the organization. Planning is underway for scholarships and fantastic educational opportunities for our members in 2018.

Reimbursement for the CPHQ examination may be considered for members applying for this assistance, if funds are available. If you are interested, you may contact any board member who will be able to respond to any questions you may have about this benefit.

The financial standing of the organization remains strong. Our financial balance as of December 31, 2017 was $33,552.77. Thank you for all the member support that makes the work of AAHQ possible!

Quality Submission Articles

5 Ways to Get to the Data You Need
Submitted by: Susan Allen, American Data Network

“Not everything that can be counted counts, and not everything that counts can be counted.” Whether stated by Albert Einstein or sociologist William Bruce Cameron, this is an astute observation to which all healthcare quality and patient safety leaders can probably relate. Since hospitals began transitioning from paper files and tools to electronic records and data collection applications, the data available to managers has increased exponentially as have the opportunities for learning. However, optimizing what you are able to glean from the mound of data at your fingertips can be challenging.

Analytics is all about removing the noise and extracting what’s important, and stratification is a great way to start. By breaking data down into more manageable pieces, you can reveal patterns that are less apparent in aggregated reports. A thorough analysis of event data typically involves a compilation of reports which together can be used in setting priorities for improvement efforts. Running the following reports can be beneficial:

1.) EVENT TYPE DISTRIBUTION REPORT – When patient safety events are organized according to event type, the Pareto Principle or 80/20 Rule can be applied to assist in determining which event types a team needs to target for improvement. Running an Event Type Distribution Report is a foundational step in the investigative process and sets the stage for further analysis.
2.) FINAL HARM REPORT – The Agency for Healthcare Research and Quality’s Harm Scale is a helpful tool that can be used to determine the level of harm when events occur. Running a Final Harm Report can show a team what percentages of reported events have resulted in no harm, mild harm, moderate harm, severe harm, or death.
3.) DEPARTMENT BY TYPE REPORT – Discovering whether specified events are happening more often in certain departments can be telling. Running a Department by Type Report can prompt a closer look at resource utilization, patient population, and treatment planning protocol.
4.) TIME OF DAY REPORT – If there is a time of day with a high frequency of adverse events happening, running a Time of Day Report will expose it. Further Investigation into causation could focus on staffing, workload, food delivery, or patient activities.
5.) CONTRIBUTING FACTORS REPORT – Comparing and contrasting post-event analyses of contributing factors, identified in initial reports and follow-up investigations, are essential to preventing recurrence. Running a Contributing Factors Report allows you to dig deeper to reveal information valuable to design of action plans that address underlying systems issues.

For quick reference, click here to download American Data Network’s ebook, Top 5 Reports Every Patient Safety Department Should Be Building.

Book Review

Submitted by: Beth Schooley

Eat That Cookie! : Make Workplace Positivity Pay Off…For Individuals, Teams and Organizations!

Healthcare can be a very challenging work environment, and those of us that work in healthcare know we deal with long work hours, difficult patients and coworkers, and many other stressful situations related to the healthcare industry. This can result in negativity, less productive employees, and overall decreased employee morale. Liz Jazwiec’s book “Eat That Cookie!” provides ideas for leaders to use in order to promote a more positive workforce.

Liz Jazwiiec found her inspiration for this book by nearly losing her job as an Emergency Department director for a busy ED in Chicago. Quint Studor was hired by the newly hired CEO to provided help in the area of customer service and set a goal for the Emergency Department to go from a patient satisfaction score in the 14th percentile to the 75th percentile by the end of the fiscal year. Liz describes the attitudes, barriers, and the highs and lows of working toward that goal in a humerous and inspiring way making this book a very easy and enjoyable read.

The author describes their first initiative aimed at driving negativity out of the workplace and decided to have one day each week be called “No Negativity Day”. They would bring a tray of sugar cookies with giant smiley faces on them to remind everyone that is was “No Negativity Day”. As we all know, there is always someone that complains about the idea, the kind of cookie served, etc. Her point here is that we should focus on the people doing things to make the workplace more positive instead of putting down the ideas and efforts of the people that support you. In her words, “Shut up and eat that cookie!”.

I found her comments about quality professionals very interesting. She said, “Quality professionals are process people” and we and other leaders many times think we have to perfect the process to make it right. She describes “process and perfection paralysis” in the following statement. “We stall change by waiting for things to be perfect. And it slows us down, wears us down, and then breaks us down for no reason. Change does not have to be perfect. It just has to be a little bit better. Striving for excellence does not require perfection.”

Employee recognition was an important focus of this book. She says it takes 3 compliments for every 1 criticism to promote a positive work environment. Recognition creates pride in our work, helps us realize our contributions are important and valued, and can improve employee morale. Another good point was that morale is not the job of the boss or just one person. She states,” We get as much negativity in our departments as we are willing to accept. I don’t think it is okay for some staff members to come into work every day in a bad mood just because the work is hard. After all, we all know people who come to work every day in a good mood, and they perform the same tough job as those miserable people”.

It was noted that we spend about 2,000 hours a year with our coworkers. That is more time with our coworkers than our families for many of us. It makes our days a lot more enjoyable to be able to spend them with positive team members and courteous and kind coworkers. Everyone has the ability to make the workplace a more positive place. I encourage you to read this book and hopefully gain some inspiration and motivation to make your own workplace a more positive and productive place to work.

Education Minute

The 2018 QI Live Webinar Series: Quality Improvement-Learning the Basics

The Arkansas Department of Health’s Stroke Registry Team will host a 6-Part QI Live Webinar Series that finishes on Wednesday, June 27, 2018.

Each webinar will be from 1:30 pm to 2:30 pm (CST). The 2018 QI Live Webinar Series presents (3) DYNAMIC PANELISTS: Mrs. Joanne LaBelle, RN, MS, CPHQ, HRM, Arkansas Stroke Registry QI Consultant, Dr. Tammie Marshall, MSN, MHA, CNE, DNP, Arkansas State Stroke Coordinator and Mrs. Sharon Aureli, RN, MSN, SCRN, Stroke Nurse Coordinator at Baptist Health Medical Center-Little Rock. Each 1-hour webinar presents an overview of basic quality improvement tools, methods and strategies required to maximize the  successful implementation of QI projects on a small scale.

Nurses, Paramedics and EMTs will receive (1) CEU for each attended webinar for a grand total of (6) CEUs. Participants must individually register for each webinar to receive their own CEUs.

Do Not waste another second, quickly get aboard this extraordinary opportunity to improve quality improvement at your hospital. ONLY 100 virtual seats are AVAILABLE per webinar. Registration will immediately close after maxed capacity is reached.

Before joining, be sure to check system requirements to avoid any connection issues. When the webinar begins, you will be connected to audio using your computer’s microphone and speakers (VoIP). A headset is recommended.

ACCESS the LINKS BELOW, REGISTER, and SAVE your seat for The 2018 Quality Improvement (QI) Webinar Series: Learning the Basics.

• Quality Improvement AIM and Data Cycle scheduled Feb 28, 2018 at 1:30-2:30 PM CST at:https://attendee.gotowebinar.com/register/6307906293389725187
• Developing Hospitals’ Stroke Committees/Teams scheduled Mar 14, 2018 at 1:30-2:30 PM CST at: https://attendee.gotowebinar.com/register/6030929418748399363
• Quality Improvement Analysis scheduled Apr 25, 2018 at 1:30-2:30 PM CST at:https://attendee.gotowebinar.com/register/6313885437380063233
• Quality Improvement Data and Implementation scheduled May 16, 2018 at 1:30-2:30 PM CST at: https://attendee.gotowebinar.com/register/6412457754324283395
• Quality Improvement Project: Dysphagia Screening scheduled June 27, 2018 at 1:30-2:30– PM CST at: https://attendee.gotowebinar.com/register/2385857057587319042

Our Sponsors

ARKANSAS FOUNDATION FOR MEDICAL CARE

 

 

 

Julie Kettlewell, RNP, AVP of Quality Programs 1020 West 4th Street, Suite 300
Little Rock, AR 72201 Phone 501-212-8740
E-Mail jkettlewell@afmc.org Website www.afmc.org

AFMC’s purpose is solid: to help health care providers deliver the best quality of care at the lowest cost and to empower patients to take control of their own health and that of their families.

AFMC is a nonprofit organization headquartered in Little Rock, Ark., with an additional office in Fort Smith, Ark.  We are dedicated to working with beneficiaries and health care providers in all settings to improve overall health and consumers’ experience of care, while reducing health care costs. We accomplish this through education, outreach, data analysis, information technology, medical case utilization and review, and marketing/ communications services provided by a staff of 270 employees. At the forefront of health care reform and practice transformation, AFMC is an established, trusted partner in private, state and federally led payment innovations by Medicare, Medicaid and commercial payers.

BANCORPSOUTH INSURANCE SERVICES, INC. Tom Hesselbein, CPCU, Executive VP, Healthcare (Ramsey, Krug, Farrell & Lensing) 8315 Cantrell Road, Suite 300 Little Rock, AR 72227 Phone 501-614-1134 Email Tom_Hesselbein@rkfl.com

 

AMERICAN DATA NETWORK
Sherry Bird, Director, Business Development 10809 Executive Center Dr., Searcy Building Suite 300 Little Rock, AR 72211
Phone 501-225-5533
E-mail sbird@americandatanetwork.com
Website www.americandatanetwork.com

Founded in 1994, American Data Network provides clinical, quality, safety and financial data applications and services to healthcare executives, allowing them to better manage costs and care quality, influence physician practice patterns and meet demands for public accountability and disclosure.

2018 Board of Directors

President
Pam Cochran
501-257-3087
501-257-3110 fax
autocontrols@att.net

 

 

Past-President
Teresa Jeffus
501-296-1009
501-686-8175 fax
JeffusTeresaM@uams.edu

 

 

 

President – Elect
Beth Schooley
870-845-8014
870-845-4178 fax
beths@howardmemorial.com

 

Secretary
Dalana Pittman
501-537-7944
501-225-5539 fax
dpittman@americandatanetwork.com

 

 

 

Action Team Leaders

Protocol
Pam Blake
870-718-1724
blakep@jrmc.org

 

 

 

Professional Dev.
Justin Villines
501-537-8924
501-978-3940 fax
Justin.Villines@hit.arkansas.gov

 

 

Membership Srv.
Karen Donaldson
870-382-7657
870-382-6555 fax
kdonaldson@deltamem.net

 

 

 

Finance
Lynnette Jack
501-379-8980
501-407-9288 fax
mqrs@comcast.net

 

 

 

Communication
Clayton Leigh
501-548-4693
501-257-5312
clayleigh.pi@gmail.com

 

 

 

 

External Relations
David Vrudny
501-661-2096
501-280-4207 fax
David.Vrudny@arkansas.gov

 

 

 

Member at Large
Steve Chasteen
501-212-8737
501-804-2432
schasteen@afmc.org

 

 

 

AHA Liaison

Cindy Harris
501-224-7878
501-224-0519 fax
charris@arkhospitals.org

Editor: Clayton Leigh, MSN, CPHQ
Central Arkansas Veterans Healthcare System
Little Rock, AR